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Courses: Treatment courses for Laser Hair Removal and Electrolysis Hair Removal must be taken and completed within 2 years from the date of purchase, and all other skin treatment courses within 1 year. Any outstanding course treatments which have not been taken before these dates will lapse and will not be refunded. As course prices are discounted from our usual prices they must be purchased and paid for in advance. Sorry, but course discounts cannot be applied retrospectively on multiple single treatments. Course packages are non-refundable (except for the medically exempt on provision of a practising doctor’s certificate).

Cancellations: We understand clients occasionally need to change or cancel their appointment. Should you need to do so we ask for at least 48 hours’ notice and we’ll be delighted to rearrange it for you, otherwise 50% of the treatment price will be charged. For courses, the appointment will be forfeit for a treatment within your course. Thank you for your understanding.